You can book directly through our website at atepamedia.com/booking. Select your service, choose your date and time, and follow the prompts to secure your booking. If you’d like to speak with someone first, we’re happy to schedule a quick call.

No — there are no hourly minimums for any of our services. You can book as little or as much coverage as you need.

Our booking system works in set increments, but we can adjust start times and durations on our end. If the time slot you need isn’t showing online, just reach out and we’ll get it sorted for you.

A 50% deposit secures your booking, with the remaining balance due the day before the event. You also have the option to pay in full at the time of booking. All major credit cards are accepted through our booking site.

Yes, but payments made through CashApp, Zelle, or Venmo must be paid in full upfront to secure the booking.

Yes. All reservations are confirmed on a first-come, first-served basis. We can only hold a time slot once a deposit has been received. You can book anytime at atepamedia.com/booking.

Absolutely. If you’d like to speak with someone before finalizing your booking, we’re happy to schedule a quick call to answer any questions and walk you through the process.

We cover a wide range of events including weddings, engagements, birthdays, baby showers, sweet sixteens, quinceañeras, graduations, corporate events, galas, cultural ceremonies, and more. You can view examples at atepamedia.com/portfolio.

Yes. We provide event photography, event videography, live streaming, and a range of other services. Visit our pricing page at atepamedia.com/pricing for a full breakdown of what’s included with each service.

Yes — headshots, graduation shoots, engagement sessions, family portraits, and other individual or small-group shoots all fall under our photoshoot services. Details and rates are on our pricing page.

Yes. We shoot residential interiors, Airbnb listings, and commercial spaces. Rates and details are on our pricing page at atepamedia.com/pricing.

Yes. We regularly collaborate with businesses on product shoots, brand launches, promotional videos, food photography, and corporate events. Let us know what you have in mind and we’ll tailor our approach to your needs.

We do. Drone videography is available as an add-on and is a great way to capture wide shots, large gatherings, or scenic outdoor venues. Drone use is subject to weather conditions and location regulations.

Yes. We provide professional live streaming with multi-camera setups, clear wireless audio, backup internet, and broadcast to YouTube, Facebook, Zoom, or a private link. A full recording is delivered after the event. See our pricing page for details.

Yes — podcasts, music videos, commercials, and short-form content all fall under our production services. Reach out with your project details and we’ll put together the right setup for you.

All of our rates and what’s included are listed on our pricing page at atepamedia.com/pricing. Every service is all-inclusive — setup, breakdown, and travel within 50 miles are always included at no extra charge.

Travel within 50 miles of our base in New York (10455) is included at no extra charge. For locations beyond that range, a travel fee applies based on distance. Full details are on our pricing page.

Unfortunately, due to our competitive pricing and the high quality of work we strive to deliver, we’re unable to offer discounts. We’re confident you’ll be very happy with the final product.

Our team arrives before your scheduled start time to set up and make sure everything is ready to go. Setup time is included — you won’t need to factor in any extra time or cost.

Typically, we assign one photographer or videographer per booking. If your event has a large guest list or multiple simultaneous activities, a second photographer can be added. Details are on our pricing page.

For most events with up to 150 guests, one photographer covers everything well. For larger events, events with multiple rooms or simultaneous activities, or ceremonies where you want every angle captured, a second photographer is a great addition.

We typically dress in clean, professional, and neutral clothing to blend in with your event. If your event has a specific dress code or color theme, just let us know in advance and we’re happy to accommodate.

Yes. Our team is experienced with low-light and nighttime photography. We use professional lighting equipment and techniques to deliver high-quality results regardless of the lighting conditions at your venue.

Yes — coverage can be split across locations as long as it fits within your booked time frame. Just keep in mind that travel time between locations may affect how much shooting time is available.

We don’t operate out of a fixed studio location. Clients choose their preferred setting — a park, outdoor spot, their own space, or a rented venue — and we meet them there.

For outdoor shoots, we always recommend having a backup plan. We’ll work with you to reschedule or adjust the shoot based on weather conditions. Your deposit carries over to the new date, subject to availability.

Yes, we’re happy to provide insurance certificates. We process them once a booking is confirmed.

All of our services include professional editing. For photography, that means color correction, cropping, and retouching. For videography, it includes full editing, color grading, and licensed background music.

Basic edits include color correction, cropping, and adjustments for a clean, natural look. Retouched edits go further with enhancements like skin smoothing, blemish removal, and facial refinements for a polished, professional finish.

Yes. Minor edits are included, and we’ll let you know in advance if a request would require an additional fee. Requests for re-edits or revisions made more than ninety (90) days after delivery will be treated as a new editing project and billed accordingly.

For photography, RAW photos are included at no extra charge. For videography, all RAW recorded clips can be added for an additional fee — see our pricing page for details.

Yes. You can request a specific mood, genre, or style and we’ll match it with royalty-free options that fit your vision. If you’d prefer to leave it to us, our editors will choose something that complements the feel of your event.

Rescheduling is free when requested at least 14 days before the event. Changes made within 14 days of the event require a new deposit to reserve the updated date.

Cancellations made 14 or more days before the event are eligible for a refund. Cancellations within 14 days may not qualify due to prior preparations.

We’ll do our best to accommodate changes to your location or start time. The earlier we’re informed, the easier it is to adjust. Just reach out and we’ll handle it.

We respect your privacy. Your photos and videos will never be shared publicly without your explicit permission.

Yes. Once your final edited images are delivered, you’ll have the option to order high-quality prints, keepsakes, and custom photo albums directly through your online gallery.

For events, standard delivery is within 14 days. For photoshoots (portraits, headshots, graduation), soft proofs are typically delivered within 24–72 hours, with final edits ready within 14 days after you make your selections. Expedited delivery options are also available — see our pricing page for details.

Yes — we offer expedited delivery options if you need a faster turnaround. Details and pricing are on our pricing page at atepamedia.com/pricing. Just let us know when booking or reach out after your event.

Edited photos are delivered via an online gallery link sent to your email. Videos are typically sent separately via email or a direct link. If you don’t see the gallery in your inbox, check your spam or promotions folder.

First, check your spam and promotions folders. If you still can’t find it, reach out to us with the email address you used when booking and we’ll resend the link right away.

There’s no fixed limit. The final count depends on the flow and length of your event, but we aim to capture as many meaningful moments as possible. All usable images are edited and delivered.

After receiving your gallery, use the selection tool to flag the images you’d like retouched. Please note: “favoriting” a photo is not the same as selecting it — only flagged selections are visible to our editing team.

There’s no hard deadline, but we recommend making your selections as soon as you can so we can get started on your final edits. Take the time you need — just know that final delivery begins after we receive your picks.